Tech Support Agent – Software Applications (Remote/Hybrid)

Full Time
Bulgaria
Posted 1 year ago

Our client is a Bulgarian company with HQ in Sofia, part of a multionational holding, focused on developing software solutions for e-payments with several locations around the world. Agility, dynamics and flexible working environment with a lot of fun are among the core values within the company.

Due to natural growth and strategic plans, we’d like to presently announce the open position for the role  of:

 

TECH SUPPORT AGENT – SOFTWARE APPLICATIONS

 

Basic responsibilities for this position are to include:

 

  • To cover the agreed communication channels (chats only) and to respond to clients’ questions and requests
  • To give clear instructions to clients’ and elicit necessary information to activate the service
  • To assist client’s team in regards to reading and understanding the documentation provided to them
  • To examine errors reported by clients, identify reasons and resolve issues where possible
  • To communicate internally with other divisions within the organization

If you believe you have:

  • Excellent general technical awareness
  • Basic understanding of APIs and ability to make sense of calls/callbacks
  • Fluency in English (written and verbal)
  • Excellent communication skills
  • Self-discipline, reliability and serious attitude to work schedule and shifts
  • Ability to multitask and proactive approach to solving issues
  • Basic understanding of Postman would be an advantage
  • Basic understanding on e-payments processes and configuration would be an advantage

Then we’ll be more than happy to meet you to present more about the company and the position, and to learn more about you in return.

Sounds interesting?

Please apply by sending your resume and/or whatever else you consider useful.

The company is keen to offer a competitive remuneration package as all as additional perks like fitness card, food vouchers, transport card, health insurance.

All applications will be treated under strict confidentiality and we’ll be in touch with pre-approved applicants.

 

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