Quality Coach - German speaker

Full Time
Posted 3 years ago

A great opportunity to join the Sofia office of one of the fastest developing betting operators in the world.

If you:

  • speak German (native level or proficiency)
  • can work within English speaking environment
  • have previous experience in customer support
  • have leadership and mentoring skills
  • know a thing or two about the i-gaming industry

then, there is no reason for you not to apply for Qaulity Coach, where your main responsibilities will be:

  • daily monitoring of customer support agents’ conducted chats, emails, voice calls
  • assessment of each agent’s performance, based on set criteria
  • weekly one-to-one meeting with agents, which will include your feedback about the performance, directions for improving and answering questions
  • monthly reporting to our Head of Quality about KPI, issues, suggestions, customer insights, etc.

Sounds fun ? Apply and check out the companie’s great offer, regarding work conditions and remuneration package.

Apply Online